I offer a comprehensive range of services, including marketing strategy, identifying new accounts and revenue streams, skilfully negotiating contracts, securing compelling features, campaigns and offers, conducting regular sales visits, delivering targeted product training, arranging engaging webinars and clients events and coordinating informative familiarisation trips.
" I have been consistently impressed by Shusma's remarkable efficiency, amiable demeanour, and unwavering professionalism. She consistently goes above and beyond to provide invaluable assistance, playing a vital role in confirming numerous bookings for my clients. Shusma's extensive knowledge of her collection is truly unparalleled, making her an invaluable resource in the industry. I wholeheartedly recommend her for her exceptional work ethic and unparalleled expertise in managing her collection of resorts."
I aim to deliver exceptional support and service to my valued hotel clients by collaborating closely and establishing trust, allowing me to tailor services to their unique needs. I work as an extension of my clients' teams providing assistance with enquiries and bookings as well as attending trade events to expand their network while helping to keep them on top of the latest industry trends and connected with my extensive network of qualified buyers.
I offer regular product training, webinars, client events and familiarisation trips to help clients achieve their goals and grow their businesses.
I act as a brand ambassador for my clients and work hard to maintain a proactive presence to help elevate awareness and drive sales. I work with a wide selection of luxury tour operators, independent and network affiliated luxury travel agents as well as those with special interest specialities such as weddings, golf, wellness and villas.
I work creatively to make my clients hotels stand out helping with features, campaigns and offers and prospecting new accounts, revenue streams and contacts.
With a focus on the luxury leisure market I work with clients to provide market intelligence and analysis with detailed monthly activity reports to help them stay informed ahead of trends and to help businesses decisions.
My experience within the industry helps achieve exceptional levels of service and offer commercially strategic action plans with full sales and marketing support.
"Shusma's ability to create good relations with her business partners is one of her biggest assets together with the integrity of her character. Her capability in problem solving was shown in many cases during our collaboration as well as her correct judgement in taking the right business decisions."
If you think my experience and skills would be helpful to you then I'd love to hear from you.
© Shusma Knight 2023
